Our Policies
Shipping Policy
At Drapen Silk, we are committed to delivering your orders in a fast, secure, and reliable manner. Please read our shipping policy to understand how we handle your orders.
Shipping Charges
Shipping charges are calculated based on the weight of your order and the shipping destination. We offer free shipping on domestic orders of ₹4000 and above.
Delivery Partners
- Domestic Shipping: Handled by India Post and other trusted courier partners.
- International Shipping: Fulfilled through reputed global carriers including DHL, FEDEX, UPS, and ARAMEX, ensuring safe and timely delivery worldwide.
International Deliveries & Customs
For international shipments, we primarily use DHL Express to facilitate smooth customs clearance and direct doorstep delivery. However, please note:
- Import duties, customs taxes, or handling charges may apply depending on your country’s regulations.
- These charges, if applicable, are to be paid directly to the delivery partner (DHL) upon receipt of the order.
- Silver products are not eligible for international shipping due to regulatory and security concerns.
Order Tracking
Once your order is processed and dispatched, you will receive a confirmation email with tracking details. You can also track the status of your order anytime under the ‘My Account’ section on our website.
For additional assistance, feel free to reach out to our Customer Care team.
Order Tracking
- Domestic Orders: Delivered within 3 business days.
- International Orders: Typically delivered within 7 business days.
- Faster Delivery Option: Express shipping is available at additional cost for quicker international deliveries.
Please note that while we strive to meet our delivery timelines, external factors beyond our control may occasionally cause delays.
