Our Policies
Privacy Policy
At Drapen Silk, your privacy is of utmost importance to us. This policy outlines how we collect, use, protect, and disclose your personal information when you use our website: www.drapensilk.com. By accessing or using our platform, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of data:
a. Personal Information:
- Full name
- Email addresS
- Mobile number
- Shipping & billing address
b. Payment Information:
Processed via secure payment gateways. We do not store your card or banking details directly.
c. Usage Information:
- IP address
- Browser and device data
- Pages visited and time spent
- Location data (with permission)
d. Cookies:
Cookies help us provide a personalized shopping experience and track your preferences.
2. Purpose of Data Collection
We collect your data to:
- Process your orders
- Deliver products and services
- Communicate order status and offers
- Improve site performance and user experience
- Prevent fraud and enhance security
- Send marketing emails (if opted in)
3. Data Sharing and Disclosure
We do not sell your personal data. Your data may be shared with:
- Payment gateway providers
- Logistics & courier partners
- Marketing and analytics service providers
- Government or legal authorities if required under applicable laws
All third-party vendors adhere to data protection practices.
4. Data Security
We follow stringent security standards, including encryption, firewalls, and access controls, to safeguard your data against unauthorized access or misuse.
5. Your Rights
You have the right to:
- Access your personal data
- Correct or update your details
- Request deletion of your data
- Withdraw your consent
To exercise these rights, email us at privacy@drapensilk.com
6. Data Retention
We retain your data only as long as necessary for order processing, legal compliance, or improving customer experience.
7. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are:
Name: Drape N Silk
Email: grievance@drapensilk.com
Phone: 90871 07878, 90872 07878, 90873 07878
Hours: Mon – Fri, 10:00 AM to 6:00 PM IST
8. Policy Updates
We may revise this Privacy Policy from time to time. The revised version will be updated on our website with the new effective date. Continued use of the site constitutes your acceptance of the updated policy.
9. Contact Us
For questions or concerns about this policy, contact:
📧 support@drapensilk.com
📞 90871 07878, 90872 07878, 90873 07878
